Terms of service

TERMS AND CONDITIONS

OVERVIEW

Welcome to Resilience Avenue! The terms “we”, “us” and “our” refer to Resilience Avenue. Resilience Avenue operates this store and website, including all related information, content, features, tools, products, and checkout functions in order to provide you, the customer, with a curated shopping experience (the “Store”). Resilience Avenue is powered by Shopify, which enables us to provide the Store to you.

These Terms and Conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you shop with us.

By visiting, interacting with, or purchasing from our Store, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use or access our Store.

SECTION 1 - ACCESS AND ACCOUNT

You must be at least the age of majority in your state or province of residence to make a purchase.

You represent and warrant that all information you provide, including your email address, billing, payment, and shipping information, is correct, current, and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all account activity. You may not transfer, sell, assign, or license your account to any other person. Accounts used for fraudulent, abusive, or excessive return behavior may be suspended or terminated.

SECTION 2 - OUR PRODUCTS

We make every effort to display products accurately in our Store. Please note that colors, textures, or finishes may vary slightly from how they appear on your device due to screen settings.

We do not guarantee that products will look identical on all devices, but we stand behind the accuracy of the product descriptions provided. If you have concerns about quality or suitability, please contact us before purchase.

Product descriptions are subject to change without notice. We reserve the right to discontinue any product at any time and may limit quantities offered to any customer, region, or jurisdiction.

SECTION 3 - ORDERS

Placing an order is an offer to purchase. We reserve the right to accept or decline any order at our discretion. Your order is not accepted until confirmed by us, and payment must be processed before acceptance.

We may cancel or refuse orders suspected of fraud, abuse, unauthorized resale, or policy misuse. Orders suspected to be for resale or export without authorization may be canceled without notice.

Please review orders carefully before submitting, as we may not be able to accommodate cancellation requests after an order is accepted. If we do not accept or cancel an order, we will attempt to notify you using the contact details provided.

All purchases are subject to our Return Policy https://ResilienceAvenue.com/policies/refund-policy.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions may change without notice. The price charged will be the price in effect at the time of order and will appear in your confirmation email. Unless otherwise stated, posted prices do not include taxes, shipping, or handling. Customs or import charges may apply only if international shipping becomes available in the future.

You agree to provide accurate billing details and payment information. By submitting payment, you represent that you are authorized to use the payment method provided.

Unauthorized or unfounded chargebacks will be disputed, and accounts may be restricted for future orders.

SECTION 5 - SHIPPING AND DELIVERY

We are not liable for shipping or delivery delays. Delivery times are estimates only and not guaranteed. We are not responsible for delays caused by carriers, customs, or events outside our control.

Risk of Loss: Title and risk pass to you once products are transferred to the carrier. Once a carrier confirms delivery, the order is considered complete. We are not responsible for packages lost or stolen after confirmed delivery.

SECTION 6 - INTELLECTUAL PROPERTY

Our Store, including text, images, graphics, logos, and product designs, are owned by Resilience Avenue, its affiliates, or licensors and are protected by intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any material from the Store without prior written consent. Unauthorized use may violate intellectual property laws.

SECTION 7 - OPTIONAL TOOLS

You may be provided with access to third-party tools through our Store. These are provided “as is” without warranties of any kind. We are not liable for your use of optional third-party tools.

SECTION 8 - THIRD-PARTY LINKS

The Store may contain links to third-party websites. We are not responsible for the content, accuracy, or policies of third-party sites. Access is at your own risk.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Resilience Avenue is powered by Shopify, which enables us to provide the Store. Any purchases you make are made directly with Resilience Avenue. Shopify is not responsible for your purchases or transactions.

SECTION 10 - PRIVACY POLICY

All personal information is subject to our Privacy Policy https://ResilienceAvenue.com/policies/privacy-policy and Shopify’s Privacy Policy https://www.shopify.com/legal/privacy.

SECTION 11 - FEEDBACK

If you submit reviews, suggestions, or other feedback, you grant us a perpetual license to use and display such content for any purpose. You represent that you own or have rights to such feedback.

We may monitor, edit, or remove content that we determine is unlawful, offensive, or otherwise objectionable.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

We reserve the right to correct errors, inaccuracies, or omissions and to update or cancel orders if information is inaccurate at any time, including after an order has been submitted.

SECTION 13 - PROHIBITED USES

You may not use the Store for unlawful, fraudulent, or abusive activity.

Prohibited uses include, but are not limited to:

  • Harassing or intimidating others.
  • Transmitting false or misleading information.
  • Sending spam or unauthorized solicitation.
  • Impersonating another person.
  • Uploading viruses or malicious code.
  • Scraping or collecting data without authorization.

We may suspend, disable, or terminate accounts engaged in prohibited use.

SECTION 14 - TERMINATION

We may terminate access to the Store at our discretion, without notice, if you violate these Terms. You remain liable for all charges up to the termination date.

SECTION 15 - DISCLAIMER OF WARRANTIES

Products are provided “as described” and “as available.” We do not guarantee that every product will appear exactly as shown on your device, but we make reasonable efforts to ensure descriptions and images are accurate.

SECTION 16 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, we and our affiliates shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages, including lost profits, lost data, or replacement costs, arising from your use of the Store or products.

SECTION 17 - INDEMNIFICATION

You agree to indemnify and hold harmless Resilience Avenue, Shopify, and our affiliates, officers, employees, and service providers from any claims, damages, or expenses arising from:

  1. Your breach of these Terms,
  2. Your violation of law or third-party rights, or
  3. Your fraudulent or abusive conduct.

You are responsible for costs we incur due to fraudulent activity, including investigation and legal fees.

SECTION 18 - SEVERABILITY

If any provision of these Terms is found unlawful or unenforceable, the remaining provisions remain in effect.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

Failure to enforce any provision is not a waiver. These Terms and our policies constitute the entire agreement between you and us.

SECTION 20 - ASSIGNMENT

You may not assign these Terms without our written consent. We may assign them without notice.

SECTION 21 - GOVERNING LAW

These Terms are governed by the laws of the jurisdiction where Resilience Avenue is headquartered.

SECTION 22 - HEADINGS

Headings are for convenience only and do not affect interpretation.

SECTION 23 - CHANGES TO TERMS OF SERVICE

We may update or replace these Terms at any time by posting changes to our website. Material changes will be notified as required by law. Continued use of the Store after changes are posted constitutes acceptance.

SECTION 24 - CONTACT INFORMATION

Questions about these Terms should be sent to: Legal@ResilienceAvenue.com