Shipping policy

SHIPPING & DELIVERY POLICY

Last updated November 15, 2025

This Shipping & Delivery Policy is part of our Terms & Conditions ("Terms") and should be read alongside them: [link to terms and conditions here].

ORDER PROCESSING

  • Orders process within 1–3 business days (Monday–Friday, excluding holidays).
  • You’ll receive an order confirmation email, followed by a shipping confirmation email once the item(s) are dispatched.

ORDER CANCELLATIONS

  • Orders may be canceled within 4 hours of purchase, if not yet processed or shipped.
  • After processing or shipment, cancellations are not possible. You may still request a return under our Return Policy.

SHIPPING & DELIVERY OPTIONS

  • Most orders ship from a third-party supplier. Delivery estimates are shown at checkout.
  • Free Shipping: Standard/Economy shipping is provided on all orders.
  • Delivery Windows: 5–10 business days from shipment (varies by carrier/location).
  • Tracking: Provided when available.
  • Split Shipments: Multi-item orders may arrive in separate packages.

DELIVERY RESTRICTIONS

  • No delivery to P.O. boxes.
  • Shipments only on business days, which are Monday –Friday.
  • APO/FPO addresses may require more time.
  • Expedited shipping is not available.
  • Orders are limited to 20 items maximum, and multiple orders may not be accepted.

INTERNATIONAL SHIPPING

  • We do not currently offer international delivery.

DELAYS & HOLIDAY VOLUMES

  • We will notify you of delays as soon as possible and provide a revised estimate for delivery.
  • Holiday or peak periods may increase delivery times.

LOST OR DAMAGED PACKAGES

  • Allow 24 hours after “delivered” status before reporting missing packages via email to Support@ResilienceAvenue.com
  • Lost packages will be reviewed on a case-by-case basis.
  • Report damaged items within 7 days of delivery with photos for resolution, via email to Support@ResilienceAvenue.com

INCORRECT OR UNDELIVERABLE ADDRESSES

  • If an order is returned to sender:
    1. If unshipped, it’s possible the address may be corrected.
    2. If returned, reshipping costs may apply.
    3. If delivered to a wrong/undeliverable address and not returned, replacement costs are the customer’s responsibility.

PROOF OF DELIVERY & CUSTOMER RESPONSIBILITY

  • Once a carrier confirms delivery, the order is considered complete.
  • We are not responsible for packages lost or stolen after confirmed delivery.
  • Customers must provide accurate shipping details and collect packages promptly.
  • Repeated claims of lost or missing packages may result in refusal of future orders.
  • We reserve the right to require a signature for high-value shipments.

ORDER VERIFICATION

  • All orders are subject to review. Orders that cannot be verified or that raise security concerns may be delayed or canceled at our discretion.

RETURNS

See our [Return Policy link here] for details.

POLICY CHANGES

We may update this policy. Changes will be reflected in the “Last updated” date.

CONTACT US

For questions, contact us at: Support@ResilienceAvenue.com